Work at Converge

We’re a close-knit team of environmentally conscious engineers who believe anything is possible unless the evidence tells us otherwise.

Open Positions

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Implementation Engineer

Come help our customers succeed, and play a major role in the direction of our product!

London
Full Time

Converge is looking for an Implementation Engineer to oversee all aspects of the customer experience as Converge continues to grow its customer base. As an Implementation Engineer, you will sit at the intersection of our product team and our customers, responsible for user on-boarding, training, and first-line support, as well as helping our customers to be as successful as possible using our products. You will also be our eyes and ears on the ground, talking to customers about what works and what doesn't, and relaying all this back to base to help shape the future of the product.

This role requires a cool head and an analytical approach to solving problems. This is ultimately a customer facing role so applicants must be comfortable interacting with engineers on construction sites and be ready to learn plenty about concrete and wireless sensor systems.

 

Key Responsibilities

  • Helping our users set up the product to maximise the value they get out of it;
  • Providing training to our users;
  • Refining our processes and documentation to make using Converge a delightful experience for our customers;
  • Triaging and resolving inbound customer issues via the phone, email, Intercom, and Zendesk;
  • Proactively monitoring customer sites, and maintaining consistent contact with them to ensure they are getting the most out of the system;
  • Building sustainable client relationships through open and interactive communication;
  • Finding out what works and what doesn't for our customers, and advocating for the customer with technical teams to help shape the future of the product;
  • Liaising with third parties (such as concrete testing houses), and bridging communication between the various stakeholders involved in the construction process.

What are we looking for?

  • Customer orientation and ability to adapt/respond to change.
  • Ability to multi-task, prioritise and manage time effectively.
  • Outstanding written and oral communication skills.
  • Detail-oriented, strong critical thinking and problem-solving abilities.
  • Unflappable, highly-collaborative, positive, go-getter attitude.
  • Comfortable working in a fast-paced, demanding startup environment.

Sound like a good fit?

Send your CV to hiring@converge.io

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Customer Success Manager

Want to help some of the world's largest construction projects deploy efficiently?

London
Full Time

Converge is looking for a fantastic Customer Success Manager to oversee all aspects of the customer experience as Converge continues to grow its customer base. The CS Manager will be responsible for onboarding, user training, first line support, continually refining CS processes and hiring and managing a CS/CX team as we continue to grow.

This role requires a cool head and a problem solving attitude. This is ultimately a customer facing role so applicants must be comfortable interacting with engineers on construction sites and be ready to learn plenty about concrete and wireless sensor systems. 

Key Responsibilities:

  • Training engineers on construction sites to set-up and use the Converge system.
  • Daily monitoring of the networks on each customer's site .
  • Continuing to refine Converge’s CS documentation, processes and KPIs - Hiring, training and managing additional CS team members.
  • Triaging support calls, prioritising issues and escalating problems to our in house Engineering department when required.
  • Resolve customer complaints via phone, email, chatbot and Zendesk .
  • Channelling customer feedback to appropriate internal teams and chasing issues internally to achieve timely resolutions.
  • Build sustainable client relationships through open and interactive communication.
  • Liaising with third parties (such as concrete testing houses) and bridging communication between stakeholders

What are we looking for? 

  • Experience scaling and/or managing a customer support team.
  • Customer orientation and ability to adapt/respond to change.
  • Ability to multi-task, prioritize and manage time effectively.
  • Outstanding written and oral communication skills.
  • Detail-oriented, strong critical thinking and problem-solving abilities.
  • Comfortable working in a fast-paced, demanding startup environment.

Sound like a good fit?

Send your CV to hiring@converge.io

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Sales Executive

Help us rapidly grow sales, and manoevre through complex business settings!

London
Full Time

We are looking for a B2B sales rep to help us grow revenue by 5-10x over the next twelve months. You will have to be personable, good with people and very persistent. You will have to be confident calling people you have never met, but also be very analytical and strategic about which leads/deals you chose to spend your time on. Every deal we close involves several stakeholders, and often several huge companies (10,000+ employees) which makes this a great opportunity to learn about complex enterprise sales.

What You’ll Do: 

  • Own and exceed the new business meetings targets within their territory. 
  • Support the field based Account Managers with preparation of proposals and presentations. 
  • Use the Hubspot CRM to record and track all sales activity.

Who you are:

  • At least 1 year of Sales experience. 
  • Experience of working in a fast paced early stage technology business .
  • Proven ability to run email led lead generation campaigns with telephone follow up and to secure new business meetings at the ‘C’ level .
  • Experience of using a robust, rigorous and scalable sales process/methodology and CRM. 
  • Excellent presentational skills with the ability to explain complex products in an easy-to- understand manner. 
  • Is a good team player with the ability to establish, build and maintain excellent relationships at all levels, both internally and externally. 
  • Has a dynamic, energetic and flexible approach. 
  • A solid command of Word, Excel and Powerpoint, with the ability to create Excel-based models for different pricing structures. 
  • Can commute to London N1 on a daily basis.
  • Experience within the construction industry is desirable but not essential.

Sound like a good fit?

Send your CV to hiring@converge.io

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Senior Embedded Systems Engineer

Are you ready to help us build massively scaleable wireless sensor networks for industrial monitoring?

London
Full Time

We are looking for a senior embedded systems engineer to join the team to help us build massively scalable wireless sensor networks for industrial monitoring. We are all about making our target industries more efficient, safer and more sustainable, and that starts with having robust, reliable sensors that get the correct data to our servers in a timely fashion. We're working on some of the largest infrastructure projects in the world, which means huge sensor networks running in tough environments delivering time-critical data. If that's the sort of challenge you like to solve, read on!

What you'll do:

  • Work on our networking stack to ensure reliability and power efficiency. 
  • Reduce the power footprint of our hardware so devices can last for years on just a couple of AA batteries. 
  • Take our firmware to the next level by making it fully testable on our CI servers, and simulable in virtual environments and physical rigs. 
  • Help improve our "hardware devops", including introducing robust OTA updates on a low-bandwidth network. 
  • Help take us to scalability, with a fully manufacturable product that we can have assembled, flashed and shipped outside of the office. 
  • Help other team members through code reviews, our weekly engineering lunch-n-learns, and mentorship (where applicable).

We need you to have:

  • lots of experience building wireless devices at scale (5+ years); 
  • excellent embedded C knowledge (5+ years); 
  • good electronics knowledge (5+ years); 
  • experience of working with analog and digital sensors over a variety of interfaces; 
  • experience with unit-testing of firmware; 
  • strong attention to detail; 
  • a desire to build something that can completely revolutionize how someone goes about their job; 
  • (bonus) experience with building simulable firmware; 
  • (bonus) experience with LPWANs like LoRa or SigFox; 
  • (bonus) experience with sub-GHz mesh networks.

Sound like a good fit?

Send your CV to hiring@converge.io

Who Are We?

We’re a close-knit team of physicists, hardware engineers, software engineers, and civil engineers, and all the other kinds of engineers, too.

We’re driven by science. Meaning, we believe everything is possible until the evidence tells us otherwise. There’s no such thing as too many questions, or too many failures. We encourage curiosity, understand that failure is just unfinished success, and experimenting is the only way we’re going to build an innovative product that actually works.  We’re environmentally conscious, and truly believe our solutions are helping the planet live just a little longer.

The typical Convergian is curious about the world, serious but not too serious, open-minded yet strong-willed, and most importantly - eager to learn and help those around them.

Why Work with Us?

The Team

We are a small team, so there’s a high degree of ownership over your area of the product.

The Knowledge

Weekly Lunch n’ Learns by different team members.

Cycle to Work

We have several keen cyclists, and offer the Cycle to Work scheme to the team.

The Workplace

A diverse, open, and fun working environment, & you’ll get to work in all areas of the business.

Equal Opportunity Employeer

Converge prides itself on employing an extremely diverse workforce. Our employees represent over 10 different nations, and come from a variety of backgrounds. We believe that this benefits the company as a whole, as well as provides a more open and comfortable work environment.

Want to work at Converge? We're excited to hear from you!
Open Positions
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