Issues Collecting Data

Last Updated ·

Collected data stalls when pushing to the cloud:

If you're in an area with poor cellular network coverage, that can increase the amount of time the data collection takes as ConcreteDNA attempts to upload the data immediately after collection from your Signal device. To expedite the data collection process, you can disable your cellular data connection on your phone. When you do this, your phone will download data from the Signal device(s) and store it within the app. Later, when you return to the site office or an area with better network connectivity, you can re-enable your cellular data or connect to Wi-Fi. At that point, open ConcreteDNA to automatically upload the cached data to the cloud.

Struggling to connect to a sensor:

If you're struggling to connect to a sensor, this could be caused in part if the sensor rotated slightly during the pour. In these cases, it's best to try and walk around, trying to collect from different angles as the bluetooth signal may be emitting in a direction you don't expect.

Some other things that may be helpful are closing/re-opening the app and disabling/re-enabling bluetooth on your mobile device.

Offline data collection
DeWalt Jobsite Setup
How do I add users to my site?
How do I switch between sites?
How to contact the DeWalt Support Team
How do I use the ConcreteDNA App on my iPad?
How do I restart the app?
How to contact the Converge Support Team
Which phone settings do I need to turn on?
Where should I place my sensors in the concrete for best results?
Check concrete performance?
How do I check what hardware is on my Signal site?
How do I check what hardware is on my Mesh site?
How to set up an alert about a specific strength or temperature?
How to configure strength calculation?
How to get concrete monitoring reports?
Monitor temperature differentials in mass concrete?
Clearing your Cache and Cookies in Chrome
How to give access to a new user to the platform?
How do I Download the ConcreteDNA App?
How do I get my concrete mix loaded onto the app?
How do I create a "Pour"?
Maturity Curve Fitting Process
Maturity Functions


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