How to give access to a new user to the platform?

Last Updated ·

If you need to create a new user account for someone in your team, please send an email to with the following information:

  • User Full name
  • User Email
  • User Phone number

The Converge Customer Support team will send your team a link to set up the new user login. Please make sure that the password is longer than 8 characters and includes a mix of upper and lower case characters and symbols. Don’t delay as the link in the email will expire soon.


Offline data collection
DeWalt Jobsite Setup
How do I add users to my site?
How do I switch between sites?
How to contact the DeWalt Support Team
How do I use the ConcreteDNA App on my iPad?
How do I restart the app?
How to contact the Converge Support Team
Which phone settings do I need to turn on?
Issues Collecting Data
Where should I place my sensors in the concrete for best results?
Check concrete performance?
How do I check what hardware is on my Signal site?
How do I check what hardware is on my Mesh site?
How to set up an alert about a specific strength or temperature?
How to configure strength calculation?
How to get concrete monitoring reports?
Monitor temperature differentials in mass concrete?
Clearing your Cache and Cookies in Chrome
How do I Download the ConcreteDNA App?
How do I get my concrete mix loaded onto the app?
How do I create a "Pour"?
Maturity Curve Fitting Process
Maturity Functions


Still need help?