Why is my Signal Live hub not charging?
Signal Live hubs should be charged with the cable provided and a compatible charger type: 15W, 5V, 3A
What do the LED indicators mean?
Why is the Signal Live hub not connecting to the network?
The Signal Live hub may be positioned in an area with no or poor internet connectivity.
Relocate the hub to an area with a clear view of the sky and switch the device on again to scan for network connectivity.
When connected, the internet LED will flash green and the status of the hub can be viewed on the online status page accessed by scanning the QR code.
Why is the Signal Live hub not visible on the job site?
The Signal Live hub needs to be assigned to a job site for it to be visible in Site Inventory.
This can be performed in two ways.
- Auto assignment: the Signal Live hub will automatically assign to the same job site that the nearby Signal devices have been registered on.
- Manual assignment: the Signal Live hub can be manually assigned through the Signal Live page by scanning the QR code on the hub and assigning it to the relevant site. To do this, you will need access to the site. Please contact your Site Admin user to give you permissions.
Why is the Signal Live hub not detecting any Signal devices?
There may be a few reasons why the Signal Live hub is not detecting any Signal devices.
- The Signal Live hub may need to be positioned closer to the registered Signal devices that it is intended to collect data from. Ensure that the hub is positioned 50ft or 15m from nearby devices.
- In normal operating mode, the Signal Live hub is in a low power mode to conserve battery. This means you will only see updates on the platform every 20 minutes. To check the hub’s connectivity in a new position, you can power the device up again by turning it OFF then ON to put the hub into SETUP mode. This means it will send updates to the platform approx every 30 seconds, allowing you to check the status immediately.
- The Signal Live hub may have been mounted incorrectly. For best results, ensure that:
The hub has been mounted the right way up with buttons and charging point facing down
The hub has been mounted with the back face of the hub facing the object on which it is being mounted and not along the side edge of the hub.
Where can I find more information on the status of my Signal Live hub?
Detailed status information on the Signal Live hub can be viewed in 2 ways:
- On the online status page accessed by scanning the QR code on the hub. Only registered devices will be visible on this page.
- Site inventory in the desktop platform or on the Converge mobile app
Why can I not see my site available on the online status page for my Signal Live hub?
To manually assign the Signal Live hub to your job site, you must have permissions to the site on the platform. Contact your Site Admin user to invite you to join the site.